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Reservations Agent

Reference: ECH/RA

What are we looking for?

Previous experience as a Reservationist/similar, e.g., Hotel Receptionist
Working knowledge of the comuterised Hotel booking system Opera
Excellent organisational and administration skills with attention to detail
High standard of computer literacy
The ability to meet departmental targets and deadline
The ability to handle a high volume of telephone and email enquiries
A focused approach to work unsupervised
A polite telephone manner with excellent communication skills
The ability to excel under pressure
The ability to build relationships with regular customers and the operations team
High standard of personal presentation

The ideal candidate will have:

Experience of Opera
Knowledge of the Edinburgh market

In return we offer a competitive salary, circa £16,000 (negotiable, depending on skills/experience), uniform, meal on duty and complimentary car parking. A company benefits scheme is available including accommodation and Food & Beverage discounts at hotels within the Portland group, complimentary leisure club membership and traning and development opportunities

<br>Previous experience at supervisory level in a hotel/similar environment
<br>Previous experience of bar & food service
<br>Experience of Conference & Events operations is advantageous
<br>Previous experience of duty management is advantageous, although training will be provided
<br>Excellent communication skills both oral and written
<br>High standard of personal presentation
<br>High standard of customer care 
<br>Ability to deliver training to improve procedures and enhance customer service standards
<br>Ability to resolve issues and ensure they are dealt with in a timely manner
<br>Experience of Micros point of sale and system administration is advantageous
<br>Experience of health & safety, risk assessments, COSHH and PPE training is advantageous
<br>Personal liquor license holder and food hygiene certificate holder 
<br>Eligible to work in the UK with the ability to work 5 out of 7 shifts on a rota basis, including early mornings, evenings and weekends 
<br>Flexibility is required to meet business needs and hours of work will also be dependant on this
<br>What are we offering?
<br>We are offering a competitive salary of £7.66 per hour (full time role).  We offer training and management development programmes and the chance to progress within the company.  Discounts are offered on accommodation and food & beverages within the Portland group, lifestyle benefits are also available and we offer a pension scheme.  Uniform is provided and a meal on duty.  Leisure club membership and car parking are complimentary
<br>No agencies please

Hours: 39+ hours per week - Generally Monday to Friday, office hours, as the business requires

Salary/Hourly rate: £16,000 circa - Negotiable depending on skills/experience

Job closing date: 04.12.14


Comments: CV and Application form required when applying for this role. Please submit the completed form along with a covering letter and your current CV in an email to the address provided. due to the high level of applicants, if we do not contact you within the next 21 days, it is unlikely you have been successful on this occasion

Download Application Form