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Reception Supervisor

Reference: CAP/REC SUP

Skills: 
Applicants must have:
High standard of personal presentation
Previous experience of hotel Reception
Excellent telephone technique
Fluent English - oral and written
Thorough understanding of the front desk system
Opera experience/similar computerised front office system
Supervisory experience and the ability to manage people
Duty management experience would be advantageous, as would experience of night shift
Eligibility to work in the UK
Availability to work 5 out of 7 days on a rota basis including evening and weekend work. Shifts are typically 0700-1500 and 1500-2300 and hours of work will be as the business requires

What are we offering?
We offer a competitive salary of £16,000 per annum, uniform, food & beverage and accommodation discounts at Portland Hotels, lifestyle benefits, pension scheme, management training & development. Complimentary use of the leisure club and car parking is available 

Hours: 39 hours per week - 5 out of 7 days on a rota basis including evening and weekend work. Shifts are typically 0700-1500 and 1500-2300

<br>Previous experience of F & B management within in a similar establishment (covering all aspects of service)
<br>Previous experience of duty management
<br>Excellent communication skills both oral and written
<br>High standard of personal presentation
<br>High standard of customer care and ability to analyse performance levels, identify and implement measures to improve performance
<br>Ability to develop and deliver training solutions to assist with improvement of customer service standards
<br>Assessment of F & B sales performance and ability to recognise actions to maximise sales activity to generate revenue
<br>Effective rostering to meet business requirements, contributing to efficient productivity levels
<br>Ability to interpret P&Ls, KPIs, sales and costs, diner ratios, average spend and expenditure
<br>Previous experience of recruitment and selection of the F & B team, ensuring a high calibre of applicants are selected and retained
<br>Ability to resolve issues and ensure they are dealt with in a timely manner
<br>In-depth experience of liquor stock control, ordering and costing
<br>Experience of Micros point of sale and system administration is preferable
<br>IT skills are essential and competence is required in use of email, word and excel 
<br>Experience of health & safety, risk assessments, COSHH and PPE training
<br>Personal liquor license holder and food hygiene certificate holder 
<br>Eligible to work in the UK with the ability to work 5 out of 7 shifts on a rota basis, including early mornings, evenings and weekends 
<br>Flexibility is required to meet business needs and hours of work will also be dependant on this
<br>
<br>What are we offering?
<br>
<br>We are offering a competitive salary of 17k - 19k.  We offer training and management development programmes and the chance to progress within the company.  Discounts are offered on accommodation and food & beverages within the Portland group.  Leisure club membership and car parking are complimentary
<br>
<br>No agencies please

Salary/Hourly rate: £16,000 per annum

Job closing date: 20.06.16

Email: recruitment@edinburghcapitalhotel.co.uk

Comments: CV and Application form required when applying for this role. Please submit the completed form along with a covering letter and your current CV in an email to the address provided. due to the high level of applicants, if we do not contact you within the next 21 days, it is unlikely you have been successful on this occasion.

Download Application Form